Canceling your subscription

How to cancel your Socialbud subscription

If you decide to part ways with Socialbud, we’re here to guide you through a smooth cancellation process. This article consolidates all steps into a clear flow and clarifies important points about the process.

Please note:

At this time, refunds are generally not available. This means that if you subscribe to a plan—whether annual or monthly—and decide to cancel before the end of your subscription period, the amount already paid cannot be refunded. Refund requests are only possible within the 7-day refund window counted from the date of signup. After this period, refunds cannot be issued. Please note that canceling your subscription does not automatically trigger a refund. If you believe you are eligible for a refund within the 7-day window, you must request it by email at [email protected]. We truly appreciate your understanding and kindly encourage you to take this into consideration before proceeding..

1. Canceling Your Subscription

Follow these steps:

1. Access the Manage subscription window

   • Log in to your Socialbud account.

   • Navigate to your Settings page, and select Account and billing option.

   • Click Manage plan, and a pop up window will open.

     

     If you are unable to locate these options on your device, please open the app from a web browser.

2. View Your Subscription Details

   • In the Manage Subscription window, locate your current plan.

   • Click on it to open the subscription details.

3. Cancel Your Subscription

   • Select the Cancel Subscription option.

   • Confirm your cancellation in the prompt to finalize the process.
     

     

2. What Happens Next?

• During an Active Subscription:
  Your subscription will remain active until the end of your current billing cycle. After this date, no further payments will be charged, and access to Socialbud’s features will be discontinued.

3. How can I reactivate my subscription?

If your subscription has been canceled or deactivated, you can easily reactivate it by following these steps:

1. Log In to your Socialbud account
   Use your registered email and password to log in to your account.

2. Choose a subscription plan
   After logging in, a pop-up window will appear, displaying the available subscription plans. Select the plan that best meets your needs.

3. Access the manage subscription modal
   Click on the selected plan. A subscription modal will open, allowing you to finalize the reactivation process.

   

   If you are unable to locate this option on your device, please visit our website or open the app from a web browser.

   Before initiating the payment process, we recommend reviewing the following:

   • Review and update card details: Ensure that your payment information is accurate and up-to-date.

   • Check your payment method: Verify that your primary card has sufficient funds to cover the subscription.

   • Consider adding a backup card: Adding a secondary payment method can help prevent interruptions caused by issues such as expired cards or declined payments.

4. Complete the Payment
   Submit your payment to reactivate your subscription. Once the payment is successful, your subscription will return to active status.

5. Enjoy Socialbud Features
   After reactivation, you’ll regain access to all the features and benefits Socialbud offers.

Didn’t find the answer to your question? Contact us, and we’ll be happy to help!